Wednesday, 5 September 2012

Improvements to the Softbank Network

Softbank's "Platinum Band" service went live on 25th July. Platinum Band is Softbank's name for the extension of their 3G service to include the 900MHz waveband. So what qualifies this as "Platinum"? Until now, Softbank has been at a distinct disadvantage to NTT Docomo and au by KDDI, in that it lacked at low-frequency band for 3G services. Softbank only had 2100 and 1500MHz bands, while Docomo and au also had 800MHz spectrum. The advantage of the lower frequencies is greater penetration, particular in rural or mountainous areas and inside buildings. The upshot was that Softbank gained a reputation for poor connectivity, so much that when au acquired the iPhone, its main marketing strategy to differentiate itself from rival iPhone carrier Softbank was to question the point of a smartphone that can't connect to the internet because of poor signal.
Like many others, while I was excited about the prospect of an improvement to Softbank's poor connectivity, when the 25th July came around and the Platinum Band supposedly went live, I saw no difference. Checking Softbank's homepage, it appears that the rollout is an extremely gradual process. The current states of Softbank's various (and confusing) services can be found here. Even some parts of Tokyo are still not covered by the service.
Other than the slow rollout, a further problem is that most phone models on Sotbank sold before this summer do not support the 900MHz band. Notable exceptions are the iPhone 4(S) and the HTC Desire (X06HT / X06HTII). Alternatively, most international smartphone models support this band, so if you are using a SIM-free phone, then chances are you will benefit from this improvement.
While the Platinum Band is supposed to bring improved connectivity, hopefully meaning less dropped data connections and less waiting for a connection before your page starts loading, what it does not promise is improved speed. For data speed, there are a multitude of related technologies in play:
  • 3G: Also known as UMTS or W-CDMA, the basic data network technology in use today. Can reach speeds from 384kbps to 2mbps. Supported by Softbank's Platinum Band
  • HSPA: Softbank calls this "3G High Speed", allows data download up to 14Mbps. Most modern phones support this as well as 3G
  • HSPA+: Also know as "Evolved HSPA", Softbank is introducing this on the Platinum Band and also on the existing 2100MHz frequency band. Allows download speeds up to 21Mbps. Not too many phones support this.
  • DC-HSPA: Softbank calls this "Ultra Speed", and it stands for "Dual Cell HSPA". It doubles the speeds of HSPA, allowing downloads up to 42Mbps. Uses the 1500MHz frequency band on Softbank. Again, few phones support this.
  • LTE: "Softbank 4G", up to 110Mbps download in the 2.5GHz spectrum. As yet no phones support this, only mobile wifi routers.
Depending on your phone, you may be able to take advantage of faster speeds. On Android, you can see your connectivity next to the signal bars, where you will generally see either "3G" or "H" (for HSPA) indicated. If you have "H", you are on the "faster" connection.
I recently upgraded the OS on my phone to Android 4.1 (Jelly Bean), specifically the CyanogenMod 10 version. In this latest version, they have added support for further icons; now there is a "H+" icon (for HSPA+), and a 4G icon for LTE or DC-HSPA (in the USA DC-HSPA is marketed as 4G, although it doesn't technically qualify). Since updgrading, I have occasionally noticed that I am getting an "H+" indicator next to the signal bars. At first, I thought this was a mistake or a bug. Then I noticed that it was mostly in subway stations, and I figured that Softbank had prioritised stations in their network upgrade process. So I decided to run a couple of tests using the SpeedTest app(repeated multiple times to make sure nothing was anomalous), and here are two representative samples:
HSPA Network ("H"):
*After the test, the connection dropped to 3G, hence the "3G" displayed in the status bar.
HSPA+ Network ("H+"):
*As above, after the test, the connection dropped to 3G, hence the "3G" displayed in the status bar.

As you can see, neither network comes close to reaching the theoretical maximum speeds, but when I can get an HSPA+ signal, the network speeds are around twice the best speeds I can get with plain old HSPA. And you can really feel it - web pages and Facebook load in a flash on HSPA+. The only problem is, I haven't yet found anywhere outside of Tokyo Metro subway stations and a couple of select (underground) stations on the Tokyu line that have it. I really hope Softbank rolls this out more widely in the very near future.

iPhone 4S users, if you look up your phone specs on the internet, you will find that it supports HSPA+. However, Apple used an older generation Qualcomm radio that doesn't support the full HSPA+ spec, so even with HSPA+, you still only get 14.4Mbps speeds - in other words no improvement over HSPA. This was a big controversy in the US, because AT&T had Apple change the icon for this to "4G", even though it is nothing of the sort. But for real HSPA+ support, you'll have to wait for the iPhone 5. For DC-HSPA support, you'll have to get an Android, although as I mentioned, even with Android there are not many phones supporting this technology yet. LTE is another kettle of fish altogether, which I am avoiding for now, but suffice to say, phones from one country have a 99% likelihood of not working on another country's LTE network, so from the point of view of the SIM-free enthusiast, it's currently more of a troublesome technology than an interesting one. For LTE, buy domestic and use domestically.







11 comments:

  1. Hi Sven, you've written some really informative posts for those of us travelling to Japan. ありがとうございます! I'll be purchasing an iPhone 5 here in Canada (likely the A1428 GSM model, which only supports LTE bands 4 and 17, not the bands used by Japanese companies).
    Naturally, I understand that I will not be getting LTE speeds -- I'm perfectly fine with HSPA+.

    Which provider would you recommend? Traditionally I've heard KDDI Docomo has better coverage / reception. I will be in Japan for 6 weeks, is there a specific traveller's sim/plan that I should target? Clearly I'm not as technically apt or educated as you are, but I understand the basics. What would your advice be?

    Cheers, once again your blog posts were really very informative and the info you disseminate extremely useful. Thank you again for any counsel / advice offered!

    Ken

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  2. Hey Ken,
    Thanks for your comment. First up, note KDDI (au) and Docomo (NTT) are different companies. KDDI is a CDMA carrier, so like Verizon and Sprint in the US, no phone brought from overseas will work on their network.
    That leaves you with Softbank and Docomo.
    Softbank won't sell you a SIM unless you sign up for a contract, which you won't be able to do if you are just here for 6 weeks. Their prepay phones also require proof of residency, so are hard to get hold of, and don't offer much in the way of smartphone support.
    You'll have the same problems with Docomo; however you can also use the Docomo network through MVNO's such as B-Mobile. B-Mobile has two kinds of visitor's SIM, details here: http://www.bmobile.ne.jp/english/

    Unfortunately, it looks as though unless you are a Japan resident, you can't get any of the SIM's with Voice, so you would be on data only... A full table of B-Mobile SIMs is here: http://www.japanmobiletech.com/2011/06/comparison-of-all-b-mobile-sims.html

    Don't forget also that they will give you either a micro or a mini (standard) SIM: to turn it into a Nano SIM for your iPhone 5, you will need to not only cut it to size, but also file it down to fit, as the Nano SIM is also thinner than older SIM types by a couple of 10ths of a millimeter.

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  3. Thanks very much for all the clarification Sven, it's appreciated. Well...so basically I cannot even use my iPhone 5 while I am in Japan, then? Even if Japan is in the first wave of shipments and thus would have nano sims available for iPhone 5's?

    That's kind of depressing, to have an alleged 'world' phone without the ability to actually use it in Japan. Thanks so much again, Sven... this is really disappointing but I certainly appreciate all of your helpful advice. Cheers to you, and thank you for the great informative blog as well.

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  4. Sven,

    I just came across your page. Good info!

    I just moved to Japan recently and brought an unlocked (not jailbroken) iPhone 4S from the US with me. I went to Softbank today, and they said they won't sell me just a SIM card. I need to buy a phone from them.

    Is there no way for me to get just a SIM from Softbank so I can use my iPhone here?

    Thanks for any advice you can lend!

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  5. Steve, unfortunately Softbank don't sell just SIM cards. So your options are either to buy the cheapest possible smartphone from them, and put the SIM in your iPhone, or to get a Xi SIM from Docomo, who will sell you just a SIM. See my post http://www.japandroid.info/2012/06/how-to-use-unlocked-sim-free-3g-phone.html for more info.

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  6. Thanks Sven! I have heard that if I put the Docomo Xi Sim in my iPhone, I will lose some functionality of the iPhone (MMS, Facetime, etc.). Do you know if this is true?

    If I lose functionality, it might just be better to get the cheapest iPhone from Softbank that I can, and use their sim.

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  7. Steve, I can't think of any reason why you wouldn't be able to use Face time and MMS - it's not like Docomo would be blocking features of a phone that doesn't technically exist on its network. Where did you hear that? I know plenty of people using iPhone on Docomo with no trouble.

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  8. Thank Sven. I read on some online forum that using a Docomo SIM will limit functionality. Good to know that's not the case.

    That being said, I've decided to just buy an iPhone5 from Softbank. It's nearly the same monthly price as using a Docomo sim on my iPhone4S.

    Another question for you... I borrowed my friend's Softbank SIM and put it in my unlocked US iPhone4S. I did this just to see if it would work. It did, and after a minute, I put my US Verizon SIM card back in. But when I was at the Apple store, one of the employees said that if you put a Softbank SIM into an unlocked iPhone, it'll lock the phone to Softbank. Is that true? I have no way to know if my Verizon SIM is working or not since I'm not back in the US.

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  9. Hi Steve,
    As I understand it, if the phone was made SIM-free by jailbreaking (ie it wasn't originally SIM-free), then it is possible that it will get re locked, particularly if you perform an OS update with the Softbank SIM in. On the other hand, if you bought the phone SIM-free in the first place, and then Apple's server has the IMEI registered as a SIM-free phone, and it will stay that way.

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  10. Sven,

    Thanks! For what it's worth, the carrier (Verizon) unlocked it for me. I believe they will unlock one phone per year if you've been a customer for a least 6 months.

    It was originally locked to Verizon, but after a 5 minute call to customer service, they added the IMEI to Apple's list. So all I had to do was sync to iTunes, and it was unlocked! No jailbreaking necessary. It was a totally legitimate unlock.

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  11. Sven,

    Thanks. I just stumbled upon this and even though I consider myself techno savvy, I learned a lot. I just got a Nexus 4, which has HSPA speeds, from the US and want to use my black iPhone SIM card from Softbank. Softbank uses a distinctly different SIM for iPhones vs other GSM phones. I only have a few weeks left in Japan and it is just easier to keep my current billing plan than deal with Softbank (IMO, they are very difficult to deal with). Simply inserting the SIM allowed me to use the voice and SMS features, but I had to use the smile.world APN to get the data to work. My original iPhone plan was for unlimited data with an iPhone 4 for 4,000 yen/mon, but since it was only an iPhone 4, the max download speeds were only 3G. Since Softbank has incredibly high off-contract pricing (or low packet measuring), I routinely rack up between 400,000 yen/mon and 1,200,000 yen/mon, which then gets bumped back down to 4,000 yen/mon because of my unlimited data plan.

    My question is, can/will Softbank detect HSPA speeds or will my data usage just blend into the background because other iPhones have HSPA speeds? I know this is a very subjective question and there is a "use at your own risk" warning, but would you feel comfortable moving an iPhone SIM to an Android phone and setting up an APN data profile without running up an extremely large phone bill?

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